Contact Us
Thank you for visiting Vaelight. We hold our client support to the same standards as our product selection and customer service. Whether you are seeking specific measurements for our Classic Plates, styling recommendations for our Timeless Bowls, or simply exploring our Premium Ceramic Accessories, our customer service team is prepared to assist you with product-related questions and purchasing inquiries.
For inquiries regarding order status, shipping, product information, after-sales service, or potential business collaborations, please utilize the official contact avenues detailed below.
Digital Correspondence
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Official Inbox: support@vaelight.com
- Service Standard: Every incoming inquiry is reviewed by our customer service team. For order-related inquiries, please include your Order ID directly in the email subject line or message so that we can process your request more efficiently.
Voice Channel
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Direct Dial: +86 134 2442 4013
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Availability: Monday to Friday, from 9:00 AM until 6:00 PM (EST).
- Disclaimer: Please be advised that standard network tariffs or mobile connectivity charges from your provider may apply.
Corporate Governance & Entity Details
Vaelight operates with a focus on reliable product selection, transparent customer communication, and responsible e-commerce practices within the home and tableware industry. Product information, customer service, order processing, and store operations are administered by our registered operating company:
- Managing Corporation: Hubei Huayao E-Commerce Co., Ltd.
- Registered Office: Room 2506, Building 5, No. 30 Huahu Avenue, Huangshigang District, Huangshi City, Hubei Province, China
We deeply value your trust in Vaelight and look forward to providing you with reliable products and attentive customer service.